Privacy Policy

Welcome to Pizza Ranch. This Privacy Policy explains how Pizza Ranch ("we," "us," "our," or "the Company") collects, uses, discloses, retains, and protects your personal information when you visit our website at pizzranch.world, place orders, interact with our services, or otherwise engage with us. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, transparently, and in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act).

Please read this Privacy Policy carefully before using our website or services. By accessing pizzranch.world or providing us with your personal information, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with any part of this policy, please discontinue use of our website and services immediately.

1. About Us

Pizza Ranch is a food service business operating in the United States. Our primary digital presence is maintained through our website at pizzranch.world. We are dedicated to providing exceptional food experiences while maintaining the highest standards of customer privacy and data protection.

For any questions, requests, or concerns regarding this Privacy Policy or our data handling practices, please contact us using the information provided in Section 15 of this policy.

2. Scope of This Privacy Policy

This Privacy Policy applies to all personal information we collect through:

• Our website located at pizzranch.world
• Online ordering platforms and services associated with our brand
• Email communications and newsletters
• Customer loyalty or rewards programs, if applicable
• Social media interactions and pages managed by Pizza Ranch
• Offline interactions, such as in-restaurant data collection
• Third-party platforms that reference or redirect to our services

This policy does not apply to websites, applications, or services operated by third parties that may be linked from our website. We encourage you to review the privacy policies of any third-party services you access through our site.

3. Information We Collect

We collect various categories of personal and non-personal information to provide, improve, and personalize our services. The types of information we collect include the following:

3.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, participate in promotions, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Mailing address and delivery address
• Date of birth (when required for age verification or promotions)
• Username and password (for account holders)
• Payment information (credit/debit card details, billing address — processed securely through third-party payment processors)
• Order history and food preferences

3.2 Usage and Behavioral Data

When you interact with our website, we automatically collect information about how you use our platform, including:

• Pages visited, links clicked, and features used
• Time and date of your visit
• Duration of your session
• Search queries made on our website
• Items viewed, added to cart, or purchased
• Referring website or URL that directed you to our site
• Exit pages

3.3 Device and Technical Information

We collect technical information about the device and browser you use to access our website, which may include:

• IP address
• Browser type and version
• Operating system
• Device type (desktop, tablet, mobile)
• Device identifiers
• Screen resolution
• Language preferences
• Time zone settings

3.4 Location Data

With your consent, we may collect approximate or precise location information to help you find our nearest location, facilitate delivery services, or personalize your experience. You may disable location tracking through your browser or device settings at any time.

3.5 Cookie and Tracking Data

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience and gather analytical data. Please refer to Section 10 of this policy for detailed information about our cookie practices.

3.6 Communications Data

When you contact us via email, phone, or through our website's contact form, we collect and retain:

• The content of your message or inquiry
• Contact details provided in your communication
• Records of any correspondence between you and our team

3.7 User-Generated Content

If you submit reviews, feedback, photographs, or other content to our website or social media pages, we collect and may display that information in connection with our services.

4. How We Use Your Information

Pizza Ranch uses the personal information we collect for a variety of legitimate business purposes, including but not limited to the following:

4.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and profile
• Providing customer support and responding to inquiries
• Facilitating delivery or pickup arrangements
• Sending order confirmations, receipts, and status updates

4.2 Business Operations and Improvement

• Improving and optimizing our website, menu offerings, and overall customer experience
• Conducting internal research and data analytics
• Monitoring website performance and diagnosing technical issues
• Developing new products, features, and services
• Training staff and improving operational efficiency

4.3 Marketing and Promotions

• Sending you promotional emails, newsletters, special offers, and discount information (with your consent or as permitted by law)
• Administering contests, sweepstakes, surveys, and loyalty programs
• Personalizing marketing communications based on your preferences and order history
• Retargeting advertisements through third-party advertising networks

You may opt out of marketing communications at any time by clicking the "Unsubscribe" link in any email we send you, or by contacting us directly at [email protected].

4.4 Legal and Compliance Purposes

• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other agreements
• Detecting, preventing, and investigating fraud, security breaches, or other illegal activities
• Responding to lawful requests from government authorities or law enforcement
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public

4.5 Analytics

We use aggregated and anonymized data for statistical analysis to better understand how our customers use our services, identify trends, and make informed business decisions. This data does not identify individual users.

5. Legal Basis for Processing Personal Information

Pizza Ranch processes your personal information based on the following legal grounds under applicable U.S. law:

• Contract Performance: Processing is necessary to fulfill your orders and provide the services you have requested.
• Legitimate Business Interests: We process data to improve our services, prevent fraud, and ensure website security, provided these interests are not overridden by your privacy rights.
• Legal Obligation: We process data when required to comply with applicable laws and regulations.
• Consent: Where required by law, we obtain your consent before processing your data, particularly for marketing communications and non-essential cookies. You may withdraw consent at any time.

6. Sharing Your Information with Third Parties

Pizza Ranch does not sell your personal information to third parties for monetary consideration. However, we may share your personal data with trusted third parties in the following circumstances:

6.1 Service Providers and Business Partners

We work with carefully selected third-party service providers who assist us in operating our business and website. These providers are contractually obligated to protect your data and may only use it for the specific services they provide to us. Such providers include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Website hosting and cloud infrastructure providers
• Email marketing and communication platforms
• Analytics and data intelligence providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Advertising and retargeting platforms
• IT security and fraud prevention services

6.2 Legal Requirements and Law Enforcement

We may disclose your personal information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, subpoena, court order, or governmental regulation
• Enforce our Terms of Service or protect our legal rights
• Prevent or investigate illegal activity, fraud, or security threats
• Protect the vital interests of our customers or the public

6.3 Business Transfers

In the event of a merger, acquisition, sale of assets, bankruptcy, or other corporate restructuring, your personal information may be transferred to a successor entity as part of that transaction. We will notify you of any such transfer and any material changes to this Privacy Policy that may result from such a transaction.

6.4 Aggregated and Anonymized Data

We may share aggregated, de-identified, or anonymized data that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other business purposes.

6.5 With Your Consent

We may share your information with additional third parties when you have provided explicit consent to do so, such as when participating in co-branded promotions or third-party integrations.

7. Data Security

Protecting your personal information is a top priority at Pizza Ranch. We implement a comprehensive range of administrative, technical, and physical security measures designed to safeguard your data against unauthorized access, disclosure, alteration, or destruction.

7.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our website is protected using Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption. Payment card information is encrypted and processed through PCI-DSS compliant payment processors.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All staff with access to personal data are trained on privacy and security best practices.
• Firewalls and Intrusion Detection: We use industry-standard firewalls and intrusion detection systems to protect our network infrastructure.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential risks.
• Data Minimization: We collect only the data that is necessary for the purposes outlined in this policy and limit retention to what is required.
• Secure Password Storage: User passwords are stored using industry-standard hashing algorithms and are never stored in plain text.

7.2 Limitations of Security

While we take all reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected users and relevant authorities as required by applicable law.

8. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable state and federal laws.

8.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA, as amended by the CPRA:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the purposes for which we use it, and the categories of third parties with whom we share it.
• Right to Delete: You have the right to request deletion of your personal information that we hold, subject to certain exceptions permitted by law.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. You may exercise this right by contacting us at [email protected].
• Right to Limit Use of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information to what is necessary for providing our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. We will not deny you goods or services, charge different prices, or provide a different level of service based on your exercise of privacy rights.
• Right to Data Portability: You may request a copy of your personal information in a portable, readily usable format.

8.2 General Privacy Rights for All U.S. Residents

• Right to Access: You may request access to the personal information we hold about you.
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

8.3 How to Exercise Your Rights

To exercise any of the rights described above, please submit a verifiable request by contacting us using one of the following methods:

• Email: [email protected]
• Website: pizzranch.world

We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for the delay. We may need to verify your identity before processing your request. We will not charge a fee for reasonable requests but reserve the right to charge a reasonable fee or decline requests that are manifestly unfounded, excessive, or repetitive.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

When personal information is no longer required, we securely delete, destroy, or anonymize it in accordance with our data disposal procedures.

10. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance functionality, analyze traffic, and deliver personalized content and advertising. This section provides a summary of our cookie practices.

10.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They help websites remember your preferences, keep you logged in, and collect analytical information.

10.2 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting usage data. We use tools such as Google Analytics.
• Functional Cookies: Enable enhanced functionality and personalization, such as remembering your preferences and order history.
• Marketing and Advertising Cookies: Used to track visitors across websites to deliver relevant advertising and retargeted campaigns.

10.3 Managing Cookies

You may control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling certain cookies may affect the functionality of our website. You may also opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out portal at optout.aboutads.info.

For more detailed information about the cookies we use, their specific purposes, and how to manage them, please refer to our full Cookie Policy, available on our website at pizzranch.world.

11. Children's Privacy

Our website and ordering services are directed at individuals who are 18 years of age or older. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

Upon receiving a verified report that we have inadvertently collected personal data from a child under 13, we will take prompt steps to delete that information from our systems. We comply fully with the Children's Online Privacy Protection Act (COPPA) and all applicable federal and state laws governing minors' privacy.

Individuals between the ages of 13 and 17 should use our website only with the involvement and consent of a parent or legal guardian. We encourage parents and guardians to monitor their children's online activity and educate them about safe internet practices.

12. International Data Transfers

Pizza Ranch is a United States-based business and primarily processes and stores personal data within the United States. However, some of our third-party service providers may be located in or transfer data to countries outside the United States. These countries may have different data protection laws than those in your state of residence.

When we transfer personal information internationally, we take appropriate measures to ensure that adequate protections are in place, including:

• Entering into data processing agreements with service providers that include appropriate data transfer safeguards
• Using service providers that adhere to internationally recognized data protection frameworks
• Ensuring that service providers implement technical and organizational security measures consistent with those described in this policy

By using our website and services, you acknowledge and consent to the transfer of your personal information to the United States and potentially to other countries where our service providers operate, subject to the protections described in this policy.

13. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, and external services that are not operated or controlled by Pizza Ranch. These include, but are not limited to, social media sharing buttons, payment gateways, and food delivery platform integrations.

We are not responsible for the privacy practices or content of these third-party sites. When you click on a third-party link, you are directed to a site not covered by this Privacy Policy. We strongly encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

The presence of a link on our website does not constitute an endorsement of that third party's privacy practices, products, or services.

14. Do Not Track Signals

Some web browsers and devices allow you to transmit "Do Not Track" (DNT) signals to websites you visit, indicating your preference not to be tracked. As of the effective date of this Privacy Policy, our website does not currently respond to DNT signals in a uniform way, as there is no universally accepted standard for how websites should respond to these signals.

However, you can manage your tracking preferences through your browser settings and by adjusting cookie preferences on our website. We are committed to honoring opt-out requests submitted through the methods described in Section 10 of this policy.

15. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website at pizzranch.world
• Where required by law or where appropriate, send you a direct notification via email

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website or services following the posting of a revised Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.

16. Filing a Complaint

If you believe that we have handled your personal information in violation of applicable privacy laws or this Privacy Policy, we encourage you to first contact us directly so that we may address your concern:

• Email: [email protected]
• Website: pizzranch.world

We take all privacy complaints seriously and will investigate and respond to your complaint promptly and in good faith.

16.1 California Residents

California residents who believe their rights under the CCPA/CPRA have been violated may file a complaint with the California Privacy Protection Agency (CPPA) or the California Attorney General's Office:

• California Privacy Protection Agency: cppa.ca.gov
• California Attorney General's Office: oag.ca.gov/privacy/ccpa

16.2 Federal Complaints

If you believe our data practices constitute an unfair or deceptive trade practice under the Federal Trade Commission Act, you may file a complaint with the Federal Trade Commission (FTC):

• FTC Complaint Assistant: reportfraud.ftc.gov
• FTC Website: www.ftc.gov

16.3 Other State Residents

Residents of other U.S. states with enacted privacy legislation (such as Virginia, Colorado, Connecticut, Texas, and others) may have the right to file complaints with their respective state attorney general's office or designated data protection authority. We will cooperate fully with any investigations conducted by competent authorities.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to reach out to us. Our team is available to assist you and will respond to your inquiry as promptly as possible.

When contacting us regarding a privacy request, please include your full name, email address, and a clear description of your request or concern so that we may identify you and respond appropriately. We are committed to resolving all privacy-related inquiries in a timely, respectful, and thorough manner.